Office Policies
Our pediatric dentists in Okemos, MI, want to set every child up for success. To ensure this happens, we encourage parents to review our office policies before appointments. This will help everyone be on the same page so we can focus on providing the best pediatric dental care during your child’s visit.
Please don’t hesitate to reach out to our pediatric dental office in Greater Lansing, MI, if you have any questions.
Appointment Scheduling
Whenever possible, we’ll schedule appointments at your convenience and when times are available. If your child has dental work, they will be scheduled in the morning when they are well rested and have less time to get anxious about the appointment.
Dental appointments are an excused absence. Missing school can be kept to a minimum when regular pediatric dental services are continued. Our office will be happy to provide your child with a school excuse.
Appointment Confirmations
For your convenience, we have appointment reminders through text or email. All of your child’s dental appointments MUST BE confirmed by you by responding to our text or email or via phone call to keep your appointment.
If you do not confirm your appointment prior to 72 hours of the appointment, the time reserved for your child will be released to another child in dental pain or emergency.
Parental Presence During Treatment
Our ask that you allow your child to accompany our staff through the dental experience. We are all highly experienced in helping children overcome anxiety.
Separation anxiety is not uncommon in children, so please try not to be concerned if your child exhibits some negative behavior. This is normal and will soon diminish, just like the first day of preschool or kindergarten.
Studies and experience have shown that most children over the age of three react more positively when permitted to experience the dental visit on their own and in an environment designed for them.
If you would like to remain with your child, we ask that you be a silent observer. That way, our dental team can establish rapport and create a positive experience for your child.
Insurance
Our will verify your policy if you have insurance. However, insurance companies do not always release specific information regarding coverage.
Please understand that all insurance policies are different and contain various provisions and limitations. We have absolutely no control over the reimbursement process or determination of eligibility.
At your child’s evaluation appointment, we will provide a written estimate of your out-of-pocket expense for services that exceed your estimated insurance coverage. We will outline your estimated portion due for each treatment appointment.